Over period November 2009 through April 2010, ENKI has significantly exceeded our published SLA of 99.95% (or "three and a half nines"), in fact delivering double the promised minimum uptime for our standard cloud computing services.

Downtime is measured as total number of minutes associated with events that result in customer application downtime for customers under Operations as a Service, or infrastructure downtime for customers on IaaS-only plans.  This figure is divided by the number of months in the period and the number of customers receiving cloud services to produce an average minutes-per-customer-per-month figure.

Customers suffering downtime in excess of the published SLAs during any one month received 10x credit on their next invoice, even if the total downtime for the period was less than the SLA.