Over period November 2009 through April 2010, ENKI has significantly exceeded our published SLA of 99.95% (or "three and a half nines"), in fact delivering double the promised minimum uptime for our standard cloud computing services.

Downtime is measured as total number of minutes associated with events that result in customer application downtime for customers under Operations as a Service, or infrastructure downtime for customers on IaaS-only plans.  This figure is divided by the number of months in the period and the number of customers receiving cloud services to produce an average minutes-per-customer-per-month figure.

Customers suffering downtime in excess of the published SLAs during any one month received 10x credit on their next invoice, even if the total downtime for the period was less than the SLA.

Over the last year, ENKI has significantly exceeded our published SLAs for support response times.  In addition, support case closure times have exceeded published expectations.   

Please note that Medium and Low case closure SLAs are measured in business hours.

ENKI, the premiere provider of managed cloud computing solutions on the groundbreaking AppLogic platform from 3Tera, is now making its services available to customers in Canada from a data center on Canadian soil. Concerns about data privacy, including potential Canadian legal requirements that certain types of data stay within Canada’s borders, and potential exposure to seizures under the U.S. Patriot Act have kept some Canadian customers from enjoying the reliability, cost savings, and scalability that Cloud Computing offers today’s businesses. Now, with an available Canadian data center and Canadian-owned hardware delivering AppLogic-based cloud computing, ENKI addresses these security concerns while offering the advantages of its worry-free cloud computing services:

• scalable, pay-as-you-go computing delivered as virtual private datacenters
• self-healing hardware
• fully monitored applications
• 24x7 incident response
• outsourced virtual datacenter management
• available consulting on application migration to AppLogic's highly compatible Virtual Private Datacenter deployment