ENKI's support for your business

Does ENKI assign designated SME (Subject Matter Expert) teams to each of your customers?

I have two possible interpretations to your question:
a) Will you always be dealing with the same people, so that you can be sure context is maintained? Generally, yes. We try to give each of our customers a designated person or persons supporting them. We're a small company, so we don't have difficulty with a large pool of staff rotating through each customer!

b) Will the staff supporting you be dedicated solely to you? Not unless your continuous workload demands it and you purchase our enterprise-grade "Platinum" PrimaCare services. In addition, if you require a large variety of SMEs, we will draw on a pool of partners as necessary to meet your needs. Our customers are generally startup companies and growing businesses that would be horrified with the prospect of paying for dedicated staff: they want the efficiencies that ENKI's shared support staff and low-administration AppLogic or VMWare hosting delivers. However, if you need dedicated staff, we can accommodate you.

ENKI Services Frequently Asked Questions

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Customer Testimonials

"We have experience with many cloud providers, from RackSpace, Microsoft Azure, and GoGrid. Not one of these providers comes anywhere close to the responsiveness of ENKI's team. We are so thrilled with ENKI, that we consider them a seamless extension of our business. Nearly every other supplier puts us in queue for their "tech support". I personally do not remember an instance where I could actually call a "person", not the next waiting "customer support tech".

"Exceptional service is what separates ENKI from the rest, and we believe this partnership will continue for a very long time."

- Gene Foo, CEO The Information Network LTD

"We have been a customer of Enki since 2009. We believe we have a great idea, which is to provide end-to-end marketing communication services to small and mid size businesses. We did not realize we lacked the in-house skills to handle our system integration issues until our systems started failing. Enki dropped everything to help us solve our problems and got us up and running within hours, and identified the problems quickly, but more importantly presented us a number of solutions to prevent similar mishaps."

- Gene Foo, CEO, The Information Network LTD

You guys really rock! Happy to be aboard.

I should know I have hosted with a lot of Gartner quadrant 4 hosting providers over the years. It seems that the people you end up talking to really don’t have a clue and the tech guys who know their stuff you can’t even speak to in the first place. Read more...

Your help turned me from public enemy to rock star over night ... I thank you for your effort and expertise from the bottom of my soul!!!!

-Eric Lingenfelter, CEO Sitebuilder Corporation

"Partnering with ENKI has allowed Kashoo to focus on developing great accounting software for our customers. With the ENKI Cloud, we have seen significant savings compared to the cost of buying servers and hiring our own IT staff."

- Jim Secord, CEO Kashoo

Thanks for all your speedy help today: Certainly better than I would ever expect from your bigger competitors like google and amazon.

-Dobes Vandermeer, Clarity Accounting

ENKI has gone out of its way to accommodate our email marketing business

- Manager, email marketing customer

For our business (a web-based software and services firm for the political community), cloud computing holds the promise of 100% uptime and scalability. Already, we've found the need to make quick turns with our system, and cloud computing (via Enki) has delivered on that.