Frequently Asked Questions
About ENKI's Data Centers
Are ENKI's data centers SAS70 certified?
Yes, our data centers are located in CoreSite's Valley Exchange and Market Post Tower facilities, which have SAS70 Type II certification. Documentation is available on request.
Are ENKI data centers resident in 3rd party colo vendors premises? Do we work with ENKI, or with these colo vendors regarding issues at physical/link/network layers?
ENKI's data centers are all currently in CoreSite data center hotels, not colo providers. ENKI's mission is to eliminate the need for an operations department for our clients through our outsourced operations services. As such, we are a single point of contact for all requests and issues relating to our services. (Please see our service description.)
What are the LB (load balancer) and f/w (firewall) appliances vendors ENKI uses?
Our firewalls are provided by Fortigate and Juniper, and include IDS and IPS functions with signature-based exploit denial. In addition, we often provision load balancers and firewalls as virtual appliance in our customers' virtual private data centers to allow for defense-in-depth or specific security features. These appliances may contain software provided by Citrix, F5, and other hardware vendors as well as software by third parties such as Untangle, or popular open source software such as HA-proxy. With today's fast processors, virtual appliances offer a flexible and high performance customer-specific alternative to hardware security appliances. We also configure our physical routers, which are supplied by Juniper, to deny known exploits, filter unused ports out, and limit IP address spaces that can be guessed or attacked.
ENKI Services Frequently Asked Questions
"We have experience with many cloud providers, from RackSpace, Microsoft Azure, and GoGrid. Not one of these providers comes anywhere close to the responsiveness of ENKI's team. We are so thrilled with ENKI, that we consider them a seamless extension of our business. Nearly every other supplier puts us in queue for their "tech support". I personally do not remember an instance where I could actually call a "person", not the next waiting "customer support tech".
"Exceptional service is what separates ENKI from the rest, and we believe this partnership will continue for a very long time."
- Gene Foo, CEO The Information Network LTD
"We have been a customer of Enki since 2009. We believe we have a great idea, which is to provide end-to-end marketing communication services to small and mid size businesses. We did not realize we lacked the in-house skills to handle our system integration issues until our systems started failing. Enki dropped everything to help us solve our problems and got us up and running within hours, and identified the problems quickly, but more importantly presented us a number of solutions to prevent similar mishaps."
- Gene Foo, CEO, The Information Network LTD
Your help turned me from public enemy to rock star over night ... I thank you for your effort and expertise from the bottom of my soul!!!!
-Eric Lingenfelter, CEO Sitebuilder Corporation
"Partnering with ENKI has allowed Kashoo to focus on developing great accounting software for our customers. With the ENKI Cloud, we have seen significant savings compared to the cost of buying servers and hiring our own IT staff."
- Jim Secord, CEO Kashoo
Thanks for all your speedy help today: Certainly better than I would ever expect from your bigger competitors like google and amazon.
-Dobes Vandermeer, Clarity Accounting
ENKI has gone out of its way to accommodate our email marketing business
- Manager, email marketing customer
For our business (a web-based software and services firm for the political community), cloud computing holds the promise of 100% uptime and scalability. Already, we've found the need to make quick turns with our system, and cloud computing (via Enki) has delivered on that.
Read more...I spent a couple of hours notating a call I recorded with Enki Consulting (partner with 3Tera) on the in’s out’s of grid computing. Honestly after the call and listening to the conversation in full once, it is very clear to me what the future of computing will look like, and who to chose as a solution. Awesome stuff.
- Justin Zimmerman, goodmorningrealestate.com
"I wanted to personally thank you for the support you have given us over the last couple of days. In a start-up environment there are always emergencies and stressful situations and it is a great relief to have you in our team."
-Bernardo Rodriguez CEO, mixsic.com
Just wanted to let you know that PCLinuxOS has now hit the #1 spot at distrowatch.com displacing Ubuntu ... Thank you for helping us to achieve that.
-Devnet, PC Linux OS
“We have been using grid services for sometime now, but we’re not grid experts. Working with ENKI allowed us to make better use of utility computing, and quickly create new applications that have had great benefit. We are more than happy with the results and I would recommend ENKI to anyone.”
-Jordi Miro Bruix, CTO Ubuket.com
Just knowing you guys are willing to work with us and not cut us off at the knees if things get busy or if we have a problem is really what Im looking for in a host.
-Texstar, PCLinuxOS
Just a note of thanks from a PCLinux user for becoming a home for PCLinuxOS. I believe it has a fine future and you will be good for it.
- C. R., PCLinuxOS User
I can't wait to tell people how great you guys have been. I hope to make you rock stars in the Linux community!
- Texstar (PCLinuxOS)